| | | | Title: | | | | | Volume/Number: | 2009 May 22 | | | | Issuing Agency: | | | | | Description: | This manual describes the Quality Management System of the Illinois Department of Transportation, and delineates lines of authority, relationships and responsibilities among the key processes and personnel performing within the system. The manual also provides procedures or references for activities comprising the Quality Management System to ensure compliance with the standard. This manual is used to guide employees through the requirements of the International Organization for Standardization (ISO) standard that must be maintained to ensure customer satisfaction and continual improvement, and to provide instructions that help empower the work force. | | | | Date Created: | 05 21 2009 | | | | Agency ID: | | | | | ISL ID: | 000000017851 Original UID: 9577 FIRST WORD: Quality | |
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