Electronic Documents of Illinois
Document Identification
Users should pay particular attention to version identification or dates of publication of documents retrieved. Earlier, possibly superseded, versions of documents are also stored here. TitleQuality Manual / Illinois Department of Transportation
- This manual describes the Quality Management System of the Illinois Department of Transportation, and delineates lines of authority, relationships and responsibilities among the key processes and personnel performing within the system. The manual also provides procedures or references for activities comprising the Quality Management System to ensure compliance with the standard, ISO 9001:... This manual is used to guide employees through the requirements of the ISO standard that must be maintained to ensure customer satisfaction and continual improvement, and to provide instructions that help empower the work force.
Originally Deposited as: NA for serial records
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