Illinois State Library

Electronic Documents of Illinois

Electronic Documents of Illinois

Document Identification

Users should pay particular attention to version identification or dates of publication of documents retrieved. Earlier, possibly superseded, versions of documents are also stored here.

Title

  • Quality Manual / Illinois Department of Transportation

Description

  • This manual describes the Quality Management System of the Illinois Department of Transportation, and delineates lines of authority, relationships and responsibilities among the key processes and personnel performing within the system. The manual also provides procedures or references for activities comprising the Quality Management System to ensure compliance with the standard. This manual is used to guide employees through the requirements of the International Organization for Standardization (ISO) standard that must be maintained to ensure customer satisfaction and continual improvement, and to provide instructions that help empower the work force.

Originally Deposited as: 9577

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2009
Number or Issue: May 22

Date Created: 05 21 2009
Date Last Modified: 05 21 2009

Librarian Remarks:

Access This Publication

1. Quality Manual May 22 2009 (QualityManualMay2009.pdf).
Document Size:1338833 Software: Microsoft Office Word Version: 2007

This is part of a series. It is part of Quality Manual / Illinois Department of Transportation: 21135