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Electronic Documents of Illinois

Electronic Documents of Illinois

Document Identification

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Title

  • Quality Manual / Illinois Department of Transportation

Description

  • This manual describes the Quality Management System of the Illinois Department of Transportation, and delineates lines of authority, relationships and responsibilities among the key processes and personnel performing within the system. The manual also provides procedures or references for activities comprising the Quality Management System to ensure compliance with the standard, ISO 9001:2000. This manual is used to guide employees through the requirements of the ISO standard that must be maintained to ensure customer satisfaction and continual improvement, and to provide instructions that help empower the work force.

Originally Deposited as: 8384

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2009
Number or Issue: January 16

Date Created: 01 26 2009
Date Last Modified: 01 26 2009

Librarian Remarks:

Access This Publication

1. Illinois Department of Transportation Quality Manual (QualityManual.pdf).
Document Size:805038 Software: Acrobat Distiller Version: 7.0.5 (Windows)

This is part of a series. It is part of Quality Manual / Illinois Department of Transportation: 21135