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Title

  • Annual Report: Consumer Services Division

Description

  • This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution times and problems identified by investigating consumer complaints. Utility performance in responding to customer concerns is also reviewed. In addition to managing consumer contact, CSD staff participates in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices, and formal cases before the Commission.

Originally Deposited as: 6733

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2006
Number or Issue:

Date Created: 10 09 2007
Date Last Modified: 10 09 2007

Librarian Remarks:

Access This Publication

1. Annual Report: Consumer Services Division (20080819195629_2006AnnualReport4.pdf).
Document Size:2084418 Software: Acrobat Distiller Version: 7.0 (Windows)

This is part of a series. It is part of Annual Report: Consumer Services Division: 13020