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Title

  • Annual Report: Consumer Services Division

Description

  • The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.


Originally Deposited as: 6729

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2002
Number or Issue:

Date Created: 04 2003
Date Last Modified: 04 11 2003

Librarian Remarks:

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1. Annual Report: Consumer Services Division (20080819193919_030411ci.doc).
Document Size:31536128 Software: Microsoft Office Word Version: Unknown

This is part of a series. It is part of Annual Report: Consumer Services Division: 13020