Electronic Documents of Illinois
Document Identification
Users should pay particular attention to version identification or dates of publication of documents retrieved. Earlier, possibly superseded, versions of documents are also stored here. TitleAnnual Report: Consumer Services Division
- The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.
Originally Deposited as: 6729
Published By: Phone Number: Language(s): EN-English Volume or Year: 2002 Number or Issue: Date Created: 04 2003 Date Last Modified: 04 11 2003 Librarian Remarks: |
Access This Publication
1. Annual Report: Consumer Services Division (20080819193919_030411ci.doc).Document Size:31536128 Software: Microsoft Office Word Version: Unknown This is part of a series. It is part of Annual Report: Consumer Services Division: 13020