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Title

  • Annual Report: Consumer Services Division

Description

  • This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified through investigations consumer complaints. Utility performance in responding to customer concerns is also reviewed. CSD staff participate in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices and offer testimony representing consumer interests in formal cases before the Commission. The division also assists in identifying trends in complaints as they develop in order to provide the Commission and Illinois consumers with timely information in the interest of consumer protection.

Originally Deposited as: 6732

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2005
Number or Issue:

Date Created: 06 2004
Date Last Modified: 07 24 2004

Librarian Remarks:

Access This Publication

1. Annual Report: Consumer Services Division (20080819195300_060724ciAnnual2005.pdf).
Document Size:1969365 Software: Acrobat Distiller Version: 7.0 (Windows)

This is part of a series. It is part of Annual Report: Consumer Services Division: 13020