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Title

  • Annual Report: Consumer Services Division

Description

  • The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of consumers served along with the amount of money saved for consumers, we include information about the participation of Staff. CSD has participated in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.

Originally Deposited as: 6730

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2003
Number or Issue:

Date Created: 04 2004
Date Last Modified: 04 2004

Librarian Remarks:

Access This Publication

1. Annual Report: Consumer Services Division (20080819194601_040413CSDARpt03.doc).
Document Size:1419264 Software: Microsoft Office Word Version: Unknown

This is part of a series. It is part of Annual Report: Consumer Services Division: 13020