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Title

  • Chicago Lighthouse to Manage Licensing Call Center

Description

  • The Illinois Department of Financial and Professional Regulation (IDFPR) today announced its contract with Chicago Lighthouse to handle more than 160,000 expected calls every year to its offices across the state. Approximately 25% of the staff is totally blind with the remaining staff being visually impaired. The call center, located at Chicago Lighthouse's headquarters on Roosevelt Road, is currently employing 20 people trained to route callers to the agency's licensing or enforcement offices. IDFPR licenses and regulates more than one million professionals and businesses in Illinois.

Originally Deposited as: 171645

Published By:
Phone Number:

Language(s): EN-English

Volume or Year: 2013
Number or Issue: March 18

Date Created: 03-18-2013
Date Last Modified: 03-18-2013

Librarian Remarks:

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1. Chicago Lighthouse to Manage Licensing Call Center (031813IDFPRLighthouseManagesCallCenter.doc).
Document Size: Software: Microsoft Word Version: 97-2003

This is part of a series. It is part of Press releases from the Governor's agencies: 46867